Temporary Suspension of Water Disconnections
In response to the expanding COVID-19 public health emergency, the City of Henderson will suspend all water account disconnects due to non-payment of utility bills. During this time, we want to ensure all Henderson customers have access to clean drinking water and wastewater services. We will continue to monitor guidance from public health agencies and provide updates on this policy moving forward.
Payment of your account balance is still your responsibility and your account will continue to be billed as normal.
Even though the water will not be disconnected for non-payment during the next 30 days, you are still responsible for your account balance and any water used during this suspension time.
We encourage all customers to avoid paying bills in person and to utilize alternate payment methods, including by mail, our online portal, drop box, or by calling 866-270-5612.