City of Henderson, NC


Effective February 11, 2016, the City began offering payment options for your utility (water/sewer/sanitation) account via automated credit card payments or electronic check (e-check).

The Point&Pay website displays your most recent statement balance.  Any fees added or payments made on your account after your most recent billing statement will not be included in the balance displayed by Point&Pay.

A $12 late fee must be added to the displayed balance if paying after 5:00 PM on the Due Date.

If you are paying your account after 5:00 PM the business day prior to your CUT-OFF DATE, contact the City’s Customer Service Department at (252) 430-5700 between the hours of 8:30 am and 5:00 pm PRIOR to making a payment so that you can be informed of any fees and/or security deposit that are required in order to continue or reconnect your service.


To make your Utility Payment online click here:

To make your Utility Payment via automated phone system, call 866-270-5612.

Point&Pay Customer Support is available at 888-891-6064. Choose Option 1 for questions regarding payments that have already been made. Choose Option 2 for assistance with making a payment.

Point&Pay Charges:

Credit Card Payment Fees:  2.5% with a minimum fee of $2.00

E-Check Payment Fees:  $1.75 flat fee per transaction