New customers are required to pay a Security Deposit unless they can provide a letter of good credit from their most recent water/sewer utility provider stating that their service was not disconnected due to non-payment for the most recent 12 months.
Existing customers are not required to pay a security deposit unless their account is placed on the Cut-Off List and/or have had service terminated due to non-payment. A one-time courtesy waiver of security deposit may be granted to an existing customer provided his/her account has not been placed on the Cut-Off List and/or has not had service terminated for non-payment within the preceding twelve (12) month period.
Security Deposits are based on Inside City Limits vs. Outside City Limits service location and by type of customer (e.g., residential, commercial, etc.). The customer’s deposit is held in escrow in the name of the customer by the City. It will be credited to the customer’s account after establishing twelve (12) consecutive months of not being placed on cut-off list for non-payment.
Customers whose accounts are placed on the cut-off list for non-payment twice within a rolling 18-month period will be required to upgrade their existing security deposits to 2.5 times their average monthly bill prior to reestablishing service.
Covid 19 Information
Stay At Home Order by Governor Cooper takes effect March 30, 2020, at 5:00 p.m. for thirty days.